Jia Eric Studios
Real Life Saga support
Help with installation enrollment, access, and the controlled mobile pilot.
Before you begin
Real Life Saga is in a controlled test. Access requires an invitation and an installation approved through Real Life Atlas. The mobile application does not create a player account or profile.
Installation enrollment
- Open Real Life Saga on the device and request an enrollment code.
- Give the code only to the creator or test coordinator who invited you.
- The coordinator approves the request in Real Life Atlas. Return to the app and continue enrollment.
Enrollment codes expire after ten minutes. If a code expires or is denied, request a new one. Never publish an enrollment code or installation credential.
Troubleshooting
- Confirm the device has a working internet connection and try the action again.
- Make sure you are using the current test build supplied through the approved distribution channel.
- If enrollment remains pending, ask the coordinator to check the exact code in Real Life Atlas before it expires.
- Clearing application data or uninstalling Real Life Saga removes the local credential and cached experience content. A new enrollment and approval may be required.
- If access was revoked or the installation credential expired, contact the coordinator for a new enrollment.
Contact support
Email contact@jiaericstudios.com with a short description of the problem, the device platform, and what you expected to happen.
Do not send passwords, enrollment codes, installation credentials, API keys, or other secrets. If you are requesting access, revocation, or deletion, state that clearly so Jia Eric Studios can verify and handle the request appropriately.
For details about information handling, read the Real Life Saga privacy policy.